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99.5% Uptime Guarantee
The 99.5%
uptime guarantee is extended to clients as a safety measure, so clients
can be confident of the reliability of our service. If service is questionable,
then you do not pay.
This guarantee extends to all clients of Jerusalem Hi NetService. If,
in one month (example: March 1, 2000 to April 1, 2000), the average uptime
of all services is less than 99.5% according to What's Up Gold, then you
will receive that month free of charge.
Services include HTTP (your website), FTP (File Transfer Protocol), PCP
(Personal Control Panel), Telnet, and SMTP & POP3 (E-mail Services).
These services are pinged every minute of every day continuously by What's
Up Gold by IP Switch. This program is an network monitoring utility which
will keep an average percentage on the uptime of such services.
Limitations
On-line problems occur continuously. There might come a time when you
cannot access your website or any other service. This is not necessarily
due to Jerusalem Hi NetService Perhaps your ISP is experiencing technical
difficulties, or there might be a routing problem between your ISP and
Jerusalem Hi NetService making communication difficult or impossible.
We cannot bear the responsibility of such problems. What's Up is the determining
factor of the uptime of our service, and not any one client's experience.
Price Freeze Guarantee
Our price
freeze guarantee ensures clients that they are locked into a set monthly
fee as long as they remain a client of Jerusalem Hi NetService and that
their prices will never change.
Limitations
The price freeze guarantee extends only to any accounts you have signed
up in the past, and not to future accounts. In other words, if we raise
prices at a certain point, any new accounts you sign up will fall under
the new pricing structure while your old accounts will remain at the old
pricing structure.
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